| Corporate Real Estate (CRE) Partners | Tech-Only Companies | Hybrid Partners | NEST | |
|---|---|---|---|---|
|
Tech Fees |
Management Fees
|
$30+ Per Store, Per Month; Hidden Back-end Fees; and Support Costs
|
Based on Program Size
|
Complementary for IFM Clients
|
|
FP&A Support |
 Limited
|
None
|
None
|
 Full
|
|
Ownership |
Often Publicly Owned
|
Often Private Equity Funded
|
Often Private Equity Funded
|
Privately Owned
|
|
Call Center |
Often International or Outsourced with Incurred Fees
|
Often International or Outsourced with Incurred Fees
|
Often International or Outsourced with Incurred Fees
|
In-House and US-Based 24/7/365
|
|
Provider Compliance |
Not Guaranteed
|
Not Guaranteed
|
Not Guaranteed
|
Guaranteed
|
|
Cost Model |
Hourly Rate Model, Markup, Cost+
|
Fees Based on Work Order Costs
|
Hourly Rate Model, Markup, Cost+
|
Total Cost Model
|
|
Quality Assurance in the Field |
Through Provider Base
|
None
|
Through provider base
|
In-House Nationwide Team
|
|
Competencies |
Commercial Real Estate FM
|
Work Ticket System
|
Ancillary FM Expertise
|
360º, Customer-Centric IFM
|
|
Service Provider Tech Fees |
Work Order % Fees
|
Up to $4 Per Work Order
|
Work Order % Fees
|
$0-based fees to All Service Providers
|
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