NEST Facilitate: How Clients Saved $18M in Tech Fees in 2024

In an industry where facilities management (FM) partners often treat technology as a profit center, NEST stands apart by delivering value without hidden costs. In 2024, NEST clients collectively saved over $18 million in tech fees alone—building on the $16 million saved in 2023.

NEST’s holistic approach to IFM blends advanced technology, streamlined processes, and people-powered solutions, creating a true partnership beyond cost savings. This unique model empowers businesses to maintain operational efficiency while avoiding the pitfalls of unnecessary expenses commonly associated with FM platforms.

The Hidden Cost of Tech Fees in Facilities Management

For many FM providers, tech fees are seen as a necessary evil to fund platform development, customization, and maintenance. These fees—ranging from subscription charges to work order transaction fees—are often passed along to clients, compounding financial burdens without proportional benefits. Other FM companies charge clients fees such as:

• Service provider markups of up to 25%
• Data extraction fees that can reach $3,000 per month
• Monthly per-store tech fees of up to $49
• Work order transaction fees of up to $4 per work order
• Call center support fees of up to $4 per location per month
• After-hours service fees of up to $4 per work order
• Budgeting and FP&A support fees of up to $4 per location per month
• Invoice processing fees of up to $2 per work order

These recurring charges can quickly escalate into significant annual expenses, eroding budgets that could otherwise fund operational improvements or strategic initiatives.

How NEST Eliminates Tech Fees to Save Clients Millions 

NEST believes facilities management technology should enhance operations—not inflate costs. That’s why NEST has eliminated tech fees entirely, ensuring clients maximize the value of their FM solutions. Here’s how:

• $0-Based Fees for Technology Use: NEST’s Facilitate platform, including work order management, is offered to clients and providers at no additional cost.
• Transparent, No-Fee Customizations: NEST’s clients aren’t burdened with charges for system updates or reporting enhancements.
• Seamless Vendor Management: Service providers have access to NEST ISP Connect, allowing for real-time updates with zero added fees for vendors or clients.

These practices translated into $18 million in tech fee savings in 2024.

A Competitive Edge: Why Clients Choose NEST

NEST’s commitment to transparency and value has led to significant client wins. Six of the nation’s top retailers transitioned from competing technology to NEST Facilitate. Today, 15 of NEST’s top 20 clients rely on NEST Facilitate as their CMMS platform, unlocking substantial savings and operational efficiencies.

Unlike traditional FM providers, NEST offers a range of value-adds at no extra cost:

• Financial Planning & Analytics: Robust reporting tools that track trends, exceptions, and budget impacts.
• 24/7 Operational Command Center: Dedicated support teams that manage client needs around the clock.
• Purchasing Power: NEST leverages national supplier networks to bypass supply chain challenges, sourcing parts faster and at lower costs.
• Support from NEST’s subject matter experts, including HVAC, Plumbing, Electrical, Handyman, Other Skilled Trades, Construction, and Cleaning, as well as NEST’s Quality Assurance Team.

These differentiators reduce costs, improve service quality, and foster long-term client relationships.

Why Transparency Matters in FM Matters

For businesses navigating a crowded FM landscape, hidden fees can derail budgets and trust. NEST’s transparent, no-fee model aligns with its mission to provide long-term value. By removing tech fees and focusing on streamlined, client-first solutions, NEST delivers a level of service that prioritizes partnerships over profits.

Experience the NEST Difference

As businesses continue to seek cost-effective FM solutions, NEST’s proven approach to eliminating unnecessary expenses makes it the clear choice for companies seeking to maximize operational efficiency.

Discover the future of facilities management with NEST.  Reach out today to learn how our fee-free technology and client-focused services can transform your FM strategy. With NEST, cost savings and operational excellence go hand in hand.