In facilities management, seamless operations require more than just technology—they demand real-time oversight, expert coordination, and a proactive approach. That’s why NEST goes beyond automation, blending cutting-edge technology with human engagement and expertise to ensure clients receive immediate, hands-on support at any hour.
At the core of this approach is NEST Facilitate, our industry-leading facilities management platform. While NEST Facilitate enables seamless work order management, it’s our U.S.-based, 24/7 Operational Command Center that ensures service requests are properly reviewed, triaged, and resolved with precision - eliminating the set-it-and-forget-it mentality.
A Proactive Approach: Technology + People + Process
NEST’s integrated facilities management model is built on more than automation. While some providers rely solely on AI-driven routing, we combine technology with real human oversight to ensure every request is handled efficiently and cost-effectively.
Our Senior Client Relationship Managers (SRMs) and Client Relationship Managers (CRM’s) serve as direct points of contact for FM teams, ensuring every service request aligns with business needs and brand standards. Whether it’s a routine maintenance issue or an emergency repair, SRMs oversee the entire work order lifecycle—tracking trends, managing budgets, and resolving issues before they escalate.
24/7 U.S.-Based Command Center: Real People, Real Solutions
Emergencies don’t follow business hours, and neither does NEST. Our 24/7/365, U.S.-based Operational Command Center provides live support around the clock, ensuring that when a facility issue arises, a real person—not just an automated system—is there to assist immediately.
Through NEST Facilitate, facility managers can enter work orders, which are instantly reviewed by our operations team. Requests are assigned to vetted service providers, ensuring the right professionals handle the job. Whether it’s a last-minute repair or a system failure, our real-time monitoring and dispatch process ensures swift, effective resolutions.
Intelligent Dispatch with Human Oversight
The moment a work order is submitted, it moves through NEST’s Dispatch Grid, where our team manually reviews, prioritizes, and assigns it based on urgency and location. Unlike providers who rely solely on algorithms, we provide real oversight to ensure that service requests are properly categorized—emergency, urgent, regular, or low priority—and matched with the most qualified providers.
Our team also maintains constant follow-up, ensuring that any additional work—such as parts ordering, vendor reassignments, or follow-up visits—is scheduled and communicated proactively.
Service Verification and Provider Accountability
Getting the job done right the first time is a top priority. After a service is completed, NEST’s Service Verification Process ensures quality control. Clients can confirm work completion, rate the provider, and give real-time feedback through NEST Facilitate.
This closed-loop system allows us to:
- Hold providers accountable through a transparent rating system
- Address service issues quickly, minimizing disruptions
- Continuously evaluate vendor performance to maintain high standards
Why Clients Trust NEST for Facilities Management
Managing maintenance and emergency repairs across multiple locations is complex, but NEST simplifies the process by offering:
- A human-first oversight and engagement approach—supported by technology A fully staffed, U.S.-based live support team available 24/7/365
- An advanced dispatch and follow-up system that ensures precision and speed
- A transparent service verification process for accountability and quality control
By integrating NEST Facilitate with dedicated people and processes, we deliver a facilities management experience that is proactive, reliable, and built for long-term success—not a ‘set-it-and-forget-it’ solution.
Experience the NEST Difference
When it comes to facilities management, real-time response and seamless execution matter. With NEST, clients gain a true partner that combines innovative technology with hands-on service and a U.S.-based team that ensures their facilities remain operational, cost-efficient, and compliant.
Discover how NEST can streamline your operations. Contact us today to learn more about our integrated facilities management solutions.
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